HR Coordinator

POSITION DESCRIPTION AND KEY MEASURES

Location: Grove City, OH DC

Department: HR

Reports To: People and Development Manager

Job Type: Entry-Level

POSITION PURPOSE AND EXPECTATION:

The HR Coordinator provides administrative and operational support across the Human Resources function for a multi-location retail organization. This role serves as a key point of coordination for employee inquiries, HR processes and compliance-related requests, ensuring timely communication, accurate tracking, and consistent follow-through.

KEY RESPONSIBILITIES

Employee Support & Inquiry Intake

·         Serve as first point of contact for routine HR-related inquiries via email, phone, and ticketing system.

·         Support benefits administration activities through document preparation and employee follow-ups.

·         Maintain organized electronic HR files in compliance with retention guidelines.

·         Support HR communications, announcements, and internal updates.

·         Provide administrative support on HR projects and initiatives as needed.

Compliance Administration and Tracking

·         Track and monitor compliance-related requests, including FMLA, accommodations, and unemployment inquiries.

·         Maintain accurate trackers, calendars, and documentation to ensure deadlines and follow-ups are met.

·         Coordinate documentation flow between employees, managers, and HR leadership.

·         Prepare and send standard communications and templates as directed.

·         Ensure confidential handling and secure storage of sensitive employee information.

HRIS & Data Administration

·         Maintain accurate employee records within the HRIS system (e.g., ADP Workforce Now).

·         Process employee data updates such as new hires, status changes, and organizational updates.

·         Assist with routine audits to identify discrepancies and ensure data integrity.

·         Generate standard HR reports and support data cleanup initiatives.

General HR & Administrative Support

·         Assist with onboarding coordination and new hire documentation.

·         Support benefits administration activities through document preparation and employee follow-ups.

·         Maintain organized electronic HR files in compliance with retention guidelines.

·         Support HR communications, announcements, and internal updates.

·         Provide administrative support on HR projects and initiatives as needed.

Ticketing System Management

·         Monitor HR ticketing system and ensure timely assignment and resolution of requests.

·         Categorize and prioritize incoming tickets based on urgency and subject matter.

·         Resolve straightforward requests independently and route complex issues appropriately.

·         Maintain ticket documentation and ensure proper closure of completed requests.

·         Generate reports on ticket volume, response times, and common inquiry themes.

SKILLS AND QUALIFICATIONS

Required:

• Associate’s degree in Human Resources, Business Administration, or related field; or equivalent combination of education and experience.

• 1-2 years of HR administrative experience, preferably in a multi-location or retail environment.

• Experience with HRIS systems (ADP Workforce Now preferred) and ticketing platforms.

• Excellent written and verbal communication skills with ability to interact professionally with all organizational levels.

• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

• High attention to detail and accuracy in data entry and record-keeping.

• Proficiency in Microsoft office Suite (Word, Excel, Outlook).

• Demonstrated ability to handle confidential information with discretion and professionalism.

• Customer service-oriented mindset with strong follow-through.

• Ability to work independently while partnering closely with HR leadership.

Preferred:

• HR certification (SHRM-CP, PHR) or pursuit thereof.

• Bilingual (English/Spanish) strongly preferred given North American operations.

• Knowledge of US employment law and multi-jurisdictional compliance requirements.

• Experience with retail or multi-location operations.

Other duties and special projects within skill and competency level as required.