Department: People & Culture / Human Resources
Reports To: Recruitment Manager
Location: Torrance, Ca in office

Position Summary

The Talent Acquisition Specialist is responsible for managing key employee experience processes across the full employee lifecycle, including onboarding & offboarding for all USA, Canada & Mexico stores. This role ensures a seamless and compliant employee experience from hire to separation while supporting both Retail (store teams) and Support Center (corporate teams).

The ideal candidate is highly organized, detail-oriented, and passionate about delivering a positive employee experience in a fast-paced, multi-site retail environment.

Key Responsibilities

Onboarding & New Hire Experience

• Coordinate and manage end-to-end onboarding for new hires across Retail and Support Center

• Ensure completion of new hire paperwork, background checks, I-9 verification, and system setup

• Partner with hiring managers to ensure a smooth and engaging first-day experience

• Monitor onboarding progress and ensure timely completion of required training and documentation

Offboarding & Employee Transitions

• Manage the offboarding process for voluntary and involuntary separations

• Ensure accurate and timely system updates, final pay coordination, and exit documentation

• Conduct exit processing in partnership with HR, Payroll, and IT

• Maintain professionalism and consistency throughout employee exit experiences

Employee Experience & HR Support

• Serve as a key point of contact for lifecycle-related employee inquiries

• Support consistent and positive employee experience across all stages of employment

• Partner with HR Business Partners, Payroll, and Talent Acquisition on employee transitions

• Identify process improvements to enhance efficiency and employee experience

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (preferred)

• 2–4 years of HR experience, preferably in HR operations, onboarding, or employee support roles

• Experience in retail or multi-site environments strongly preferred

• Knowledge of onboarding processes, unemployment claims, and accommodation practices

• Strong attention to detail and organizational skills

• Ability to manage multiple priorities in a fast-paced environment

• Strong communication and customer service skills

• Experience with HRIS systems preferred

Key Competencies

• Employee experience mindset

• Strong organizational and process management skills

• Attention to detail and accuracy

• Confidentiality and professionalism

• Problem-solving and follow-through

• Collaboration across HR functions

• Adaptability in a fast-paced retail environment

Success Measures

• Smooth and timely onboarding and offboarding processes

• Accurate and compliant unemployment and accommodation case handling

• Positive employee experience during transitions

• Strong documentation accuracy and audit readiness

• Effective collaboration with HR, Payroll, and external partners

• Continuous improvement of lifecycle processes