POSITION DESCRIPTION AND KEY MEASURES

DEPARTMENT: OPERATIONS & GENERAL SERVICES

REPORT TO: Business Partner, Operations – Michael Leyva

NUMBER OF DIRECT REPORTS: 0

POSITION PURPOSE / EXPECTATIONS

The Operations Coordinator – Business Compliance plays a vital role in ensuring regulatory and operational compliance across all Lovisa stores in North America. This role focuses primarily on managing business licensing, permits, fire/life safety systems, and related store-level regulatory filings. The ideal candidate will be exceptionally organized, detail-oriented, and proactive in navigating complex compliance landscapes.

While the core focus is property and operational compliance, this position also serves as a support function to Piercing Compliance efforts, including coordination on pop-up events, audits, and shared compliance reporting. The ideal candidate thrives in a fast-paced, high-growth retail environment and is eager to build systems that scale with the business.

This is a high-impact administrative role with opportunity for growth in systems development, project ownership, and compliance automation.

The Business Compliance Coordinator, Operations & General Services, will be responsible for:

• Business Licensing & Permitting
  • Manage and track all active business licenses, health permits, DBAs, tax receipts, and seller permits for existing stores.
  • Own the submission and renewal process for all compliance documentation, both directly and through vendor coordination.
  • Support new store openings by identifying required permits, licenses, or regulatory steps based on jurisdiction.
  • Maintain centralized documentation of all regulatory filings in an audit-ready format.
  • Partner with Legal and Real Estate to resolve compliance issues related to lease terms or market entry.
• Fire/Life/Safety (FLS) Compliance
  • Oversee scheduling and documentation for all fire alarm testing, inspections, extinguisher servicing, and egress requirements.
  • Ensure all stores comply with local fire codes and maintain proper emergency signage and equipment.
  • Liaise with Facilities and third-party vendors for completion of FLS-related inspections and repairs.
  • Track FLS compliance rates and document any gaps for future follow-up.
• Compliance Documentation & Reporting
  • Build and maintain a compliance calendar for all stores, tracking deadlines, renewals, and inspection dates.
  • Develop a dashboard or reporting system for license renewals, compliance gaps, and FLS status across all locations.
  • Ensure documentation is accessible, up-to-date, and meets internal and external audit requirements.
• New Market Research & Regulatory Risk
  • Conduct licensing and permitting research for new markets or upcoming store launches.
  • Identify compliance risk factors early and provide summaries for Operations and Legal review.
  • Partner with internal teams to prepare mitigation strategies for complex or high-risk markets.
• Secondary Responsibilities (Piercing Compliance Support)
  • Provide compliance support for piercing pop-up events, including permit coordination and zoning research.
  • Assist with audit documentation and training record compliance for piercing activations.
  • Collaborate on compliance dashboards that track piercing- and store-related regulatory metrics.
  • Support new piercing service launches by flagging jurisdiction-specific roadblocks in licensing or zoning.

QUALIFICATIONS

• 2–4 years of experience in compliance coordination, business licensing, permitting, or regulatory operations.
• Experience working with government agencies or local authorities to complete filings or obtain permits.
• Strong attention to detail, organizational skills, and comfort with tracking deadlines across multiple entities.
• Proficiency in Excel and cloud-based documentation platforms (e.g., Google Drive, SharePoint).
• Ability to work independently and manage competing priorities in a deadline-driven environment.
• Excellent written and verbal communication skills.
• Experience in multi-unit retail, franchise, or restaurant operations is a plus.
• Familiarity with licensing platforms or compliance tracking systems is preferred.

SKILLS & ATTRIBUTES:

• Highly organized, methodical, and deadline-driven
• Analytical mindset with ability to assess regulatory risk
• Comfortable working with ambiguous or evolving compliance requirements
• Strong follow-through and accountability on recurring tasks
• Collaborative mindset and willingness to support cross-functional initiatives
• Capable of building new systems and processes from scratch
• Discreet and professional when handling sensitive or confidential information