Lovisa is fast-fashion Retail

Lovisa is global, and its growth is infectiously energetic

See us at careers.lovisa.com

Position Purpose

As Logistics Manager - EMEA, you will be responsible for the successful management of our logistics network in Europe, UK, Middle East and Africa. This includes management of all freight, ecommerce and logistics service providers, across air, sea, and land channels, with a focus on delivery performance into stores, to end customers (B2C) and close management of all associated costs and KPIs.

Essential Responsibilities 

• Manage service providers (Airfreight, Sea freight & Road freight) for the relevant territories.
• Ensure a competitive set of rates and suitable service level agreements are maintained.
• Develop strategies to identify and manage Logistics-related risks.
• Provide clear and informative reporting on carrier performance, lead times and cost to serve.
• Report KPIs, project costs and provide forecasts to management.
• Ensure the accuracy of all shipping documents - gather and maintain all data records relative to shipping activities
• Manage and monitor all shipments, escalating to service providers, management and communicating outcomes to internal stakeholders. Ensure shipment exceptions are identified and promptly resolved.
• Ongoing management of Customs processes.
• Liaise with warehouse management to ensure that all outgoing shipments are compliant with local regulations/carrier requirements, are correctly packaged and have the correct documentation attached
• Support eCommerce and Logistics projects and operations in relevant territories. Drive change management to support.
• Ongoing management of invoice review/approval process for all carriers and other associated suppliers
• Manage, upskill and mentor direct reports.
• Work closely with Internationally based counterparts, share market knowledge and backfill for this position when required
• Establish a Continuous Improvement (CI) culture for both Lovisa Logistics and 3PL partners
• Contribute to Strategy development and Planning initiatives for the full logistics team across all regions, as required. 

Key Measures and Accountabilities

• Cost – Supplier to DC and DC to Store for Region
• DIFOT – Supplier to DC and DC to Store for Region*
• Problem Management
• Project Delivery
• Freight Tendering \ Contract Management

About you:

• Can do attitude, strong customer-first mindset.
• University degree in Logistics, Business, related discipline, or equivalent relevant experience.
• Strong communication in English – written and spoken.
• 5+ years experience in freight management, minimum 2 in a Logistics leadership role.
• Demonstrated experience managing retail deliveries across Europe and UK. Experience in Africa will be highly regarded.
• Experience dealing with freight forwarders, Customs and international logistics.
• Good understanding of retail concepts and processes.
• Familiar with eCommerce freight processes.
• Excellent project implementation skills
• Ability to meet deadlines and work with a high sense of urgency and accuracy.
• High degree of accuracy with attention to detail.

If these points connect with you, please do reach out and let us know!

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.