Lovisa is fast-fashion Retail

Lovisa is global, and its growth is infectiously energetic

See us at careers.lovisa.co


Position purpose:

The Operations Manager - UK South position is responsible for the achievement of Sales Growth on Last Year by Leading and developing our Regional Management teams to achieve our key KPI through high levels of customer experience and selling skills.

• Effective Store visits. Evaluate the performance of the Regional and Store Managers, utilizing the reports available and set clear objectives to achieve Lovisa KPI goals.
• Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear, motivational and consistent, with an aim to lead, coach and develop your Team.
• Recruit passionate, confident and Customer focused Team to deliver high levels of customer experience and selling skills.
• Develop and coach our teams for succession planning.
• Manage productivity through effective rostering - the right people at the right time.
• Focus on reducing internal and external shrinkage by ensuring our regional teams support our Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practice.

Who you are:

• Proven ability in a management position within a Retail or Customer/Sales focused industry
• Proven ability to perform as multi-site manage in a fast paced, high-volume environment, preferrable for a fashion retailer
• Demonstrated understanding of Customer experience and continually improving this to achieve results
• Strong Leadership and communication skills.
• Excellent planning and organizational skills
• Flexibility and desire to travel domestically and/or internationally based on the needs of the business needs.

• Personable, approachable and a great coach. Be there for your Team.
• Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers.
• Attuned and committed to the Lovisa Culture Commitments and this is always displayed through leadership, behaviours, attitude and actions

Contribution to the Group:

• A positive can-do attitude, whilst listening, challenging and directing
• Coachable in all aspects, flexible and proactive in style
• Contributes positively and energetically to group meetings and Lovisa events
• Provides an example for others to follow

10 Plus 1 Culture Commitments: 

1. Can do attitude

2. Customer Experience

3. Respect

4. Continuous Improvement

5. Communicate, Communicate, Communicate

6. Costs

7. Accountability

8. Teamwork

9. Trust

10. Integrity

+ 1 Do it now!

If this is something you  would enjoy doing for Lovisa, we would love to hear from you!

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.