Lovisa is fast-fashion Retail

Lovisa is global, and its growth is infectiously energetic

See us at careers.lovisa.com

The Business Systems Support Engineer is responsible for delivering high-quality technical support and ensuring the stability, security, and performance of Enterprise Applications across Lovisa and Jewells, including Stores, Support Centres, and Distribution Centres. Jewells operates within the Lovisa Enterprise Applications landscape, and this role provides consistent support and service across both brands.

The role focuses on maintaining system integrity, supporting day-to-day business operations, and working collaboratively with cross-functional teams to resolve issues and drive continuous improvement. The successful candidate will demonstrate strong troubleshooting skills, a proactive problem-solving mindset, and a commitment to delivering reliable, customer-focused technology support.

Due to the nature of the role, collaboration with teams across multiple time zones is required. Occasional work outside standard business hours will be necessary, including participation in a rotating after-hours support roster to ensure continuity of service.

The Business Systems Support Engineer will be responsible for:

·       Ensuring Lovisa and Jewells Stores, Support Centres, and Distribution Centres receive high-standard IT support in line with Global IT policies.

·       Providing prompt Level 3 support services for IT systems supporting Stores, Support Centres, and Warehouses.

·       Identifying and manage IT security concerns to safeguard systems and data.

·       Acting as an escalation point for Level 1 and Level 2 teams, offering technical expertise to resolve Requests, Incidents, and Problems.

·       Collaborating with Level 3 teams (Business Systems, Data/Reporting, Projects, and Developers) to provide effective support for database-related matters.

·       Liaising with suppliers to ensure Lovisa receives priority service for Requests, Incidents, and Problems.

·       Ensuring effective management of Lovisa and Jewells’ equipment, software, and IT services.

·       Contributing to continuous improvement initiatives to enhance IT service delivery.

·       Participating in a rotating after-hours support roster.

·       Occasionally working outside normal business hours to fulfill operational needs.

·       Performing additional duties and special projects as required within an individual’s skill and competency level.

Required skills and attributes:

·       Degree in Information Technology, Computer Science, or a related field.

·       Excellent communication and interpersonal skills.

·       Customer service mindset and ability to work with teams across multiple geographies.

·       Demonstrated experience supporting system users across an enterprise applications landscape.

·       Experience producing and maintaining clear user guides and system documentation.

·       Experience implementing and maintaining monitoring systems to track system performance and identify potential issues.

·       Experience identifying and resolving performance bottlenecks for optimal system performance.

·       Demonstrated experienced working between project, development, infrastructure, and other technical teams.

·       Experience investigating and resolving technical issues, including performing root cause analysis.

·       Experience maintaining consistent and controlled system configurations.

·       Familiarity with data security practices and compliance standards.

·       Experience with automation tools or scripting (particularly PowerShell).

·       Demonstrated experience managing cloud environments (especially AWS and MS Azure).

·       (Desirable) Experience with Point-of-Sale (POS) systems in retail operations.

·       (Desirable) Experience using development tools (.NET, SQL, Power BI (report writing))

·       (Desirable) Experience automating tasks such as code deployment, testing, and monitoring.

·       (Desirable) Experience with containerization - packaging applications and their dependencies into containers for portability and consistency.

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.